Hello Goods — support
Need help with an order, a payment, or a maker? The fastest way is inside the app: open Profile → Help and support. Most questions are answered there, and the contact row reaches a person.
Email us
We answer every day between 09:00 and 20:00, Sri Lanka time.
Reporting something
You can report any listing, chat message or person from inside the app, and block anyone you do not want to hear from. We look at every report and act on it within 24 hours.
Deleting your account
You can delete your account in the app, under Profile → Sign-in & security → Delete account. You can also request deletion at hellogoods.lk/delete-account.