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Delete your account

You can delete your Hello Goods account at any time. Here are the two ways to do it, and exactly what we remove and what we keep.

In the app

This is the fastest way and it takes effect immediately.

  1. Open Hello Goods and go to Profile.
  2. Tap Delete account.
  3. Read what will be removed, then confirm. Your account is deleted and you are signed out.

By email

If you have already uninstalled the app or cannot sign in, email hello@hellogoods.lk from the address on your account and ask us to delete it.

Send it from your registered address. That is how we know the request is really yours — we will not delete an account on the word of someone who only knows the email address. If you can no longer use that address, write to us anyway and we will find another way to confirm it is you. We answer within five working days.

What we remove

  • Your name, photo, phone number and bio.
  • Your verification documents, including any identity and bank details you sent us.
  • Your listings and their photos, if you sell with us.
  • Messages you sent, and any files you attached to them.
  • Saved items, delivery addresses, notifications and push tokens.
  • Your sign-in. The account cannot be used again and cannot be restored.

What we keep, and why

We keep a record of orders that were actually placed, and the payment and payout entries that go with them. Hello Goods holds the money between a customer and a maker, so those records have to survive for the accounts to add up, and for the other side of a past order to keep their own history. They no longer point at a person: your name is gone from them.

Delivery details on recent orders — the address and phone number a courier used — stay for up to 180 days after the order settles, in case the payment is disputed through the bank. After that we remove them too.

If you have an order in progress

We cannot delete an account while an order is still moving or while we still owe you a payout. Money we are holding has to reach the person it belongs to first. Finish or cancel the order, or email us and we will sort it out, and then the deletion can go ahead.